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Privacy Policy
This Privacy Policy explains how Spinking Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in relation to their information. We aim to handle personal information fairly, transparently and securely, in accordance with applicable privacy requirements in Australia.
Spinking Casino is licensed and regulated by the Great Britain Gambling Commission under account number 57641, providing oversight of gaming operations and player protection standards.
Information we may collect
Spinking Casino may collect information provided directly by a player and information created or recorded when the website and its services are used. The information collected depends on the account, services requested and applicable legal requirements. We only seek information that is reasonably relevant to operating the website, providing services, protecting players and meeting our obligations.
Account and personal details
When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, contact details, username, account preferences and other information needed to administer the account. We may also keep records of communications with customer support, including questions, complaints, requests and information supplied during those conversations.
Verification and security information
To verify identity, age, eligibility or account activity, we may request identity documents and related information. This can include documents or details used to confirm a player's identity and assess whether an account is being used legitimately. Verification information may be checked using internal processes or suitable service providers. We may also record information used for anti-fraud, anti-money-laundering, responsible gambling and account security checks.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related account activity. Payment information may be processed by payment providers, and we may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials. Transaction records help us operate accounts, respond to queries, detect unusual activity and comply with applicable requirements.
Device, usage and cookie data
When a player visits or uses the website, we may collect technical and usage information such as an IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location information and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.
How we use personal information
Personal information may be used for the purposes described below. The information used will depend on the relevant activity and the nature of the relationship with the player.
- To create, operate, maintain and secure a player account.
- To provide casino services, process account activity and administer deposits or withdrawals.
- To verify identity, age and account information, and to carry out anti-fraud and security checks.
- To identify, prevent and investigate suspicious, unlawful or unauthorised activity.
- To meet legal, regulatory, tax, financial, record-keeping and responsible gambling obligations where those obligations apply.
- To provide customer support, answer questions, investigate complaints and communicate about account or service matters.
- To personalise or improve website content, features, security and performance.
- To send service communications, such as account notices, security alerts and important operational information.
- To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- To enforce applicable terms, protect the rights and safety of players and the website, and manage disputes or legal claims.
We do not use personal information for purposes that are materially unrelated to the reason it was collected unless a further use is permitted or required by applicable requirements. Where marketing communications are sent, players can choose to stop receiving them as described below. Stopping marketing will not prevent essential service or account communications.
Sharing information
Personal information may be shared where reasonably necessary to provide services, operate the website, protect accounts or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and competent authorities where required or permitted. Service providers are expected to handle information appropriately and only for agreed purposes.
Information may be processed or stored in Australia or another country, depending on the systems and providers used to support the website. Where information is handled overseas, reasonable steps are taken to support appropriate security and privacy protections, subject to applicable requirements.
Cookies, security and data retention
Cookies
Cookies are small text files or similar technologies placed on a device when a website is visited. Spinking Casino may use essential cookies to keep the website functioning, maintain account sessions and support security. Other cookies may help remember preferences, measure website performance, understand how features are used or support relevant communications. Cookie availability and use may change as website features develop.
Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the availability, security or functionality of some website features. Browser settings may also offer options to delete existing cookies or notify a player before new cookies are stored.
Security
We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, secure transmission methods, monitoring and staff or supplier procedures. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention
Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. Other rights may apply, including the right to raise a concern about how information is handled.
Making a privacy request
To exercise a data right or ask a privacy question, contact support@spinking-casino.online. Please explain the request clearly and provide enough information for us to identify the relevant account or records. We may need to verify the identity of the person making a request before providing information or changing account records. This is a security measure designed to help prevent unauthorised access.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
- Marketing consent: withdraw consent to marketing communications or use the available unsubscribe option in a marketing message.
A request may be refused or limited where this is permitted or required, including where information must be retained for legal, security, fraud-prevention or dispute-related reasons. If information cannot be deleted, we will explain this where appropriate. Withdrawing marketing consent does not affect processing that is necessary to operate an account, provide requested services, maintain security or meet legal obligations.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Players should review this page periodically, particularly before using new features or providing additional information. Continued use of the website after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.